Hotel Ciao

* a friendly little family-owned and run hotel across the road from the Rome Termini Railway station. * clean, safe, comfortable, and overwhelmingly welcoming. * From Trojan rushing to help me with my bags when I arrived, Danilo and Ruby’s excellent suggestions for walking routes to see the city, and Ruby’s warm farewell when I checked out, I really felt like a guest rather than a mere customer. * The owner Danilo was super-responsive and immediately fixed a maintenance issue in the bathroom. * when I left, one of the housekeeping staff Joshua even helped me with my luggage back to the station! * My room was simple, unglamorous & functional (but more comfortable than that of my much more expensive 4-star hotel in Venice), with a comfortable big bed, desk, cupboard, big TV & good aircon. The bathroom had a good-sized shower, toilet & bidet, and nice basin with a space for putting toiletries. * My room was generally quiet, with a window looked out onto other apartments. This gave an authentic feeling of living in Rome. * excellent location for me: less than 5 minutes walk from the train platform; right across the road from the Coop Supermarket and a post office. While the area around the central railway station of most European cities is usually a little rough, I felt perfectly safe day and night due to the constant presence of police and other security personnel. * within reasonable walking distance to all the main sights in Rome. eg. about 25-30 minutes to walk to any of the Colosseum, Trevi Fountain or Spanish Steps, and about 1hr to walk to the Vatican City — though I was pleased I took the Ruby's advice and strolled through the beautiful Villa Borghese Gardens to see the Vatican (about 90 mins). * Buses and the Metro leave from the station for those who prefer public transport and/or want to get to the sights faster.

The room had everything I needed. I was able to leave my luggage after checkout and was offered free hot drinks and water which was greatly appreciated by me. The staff were very friendly and let me know I could stay in the communal area while I was waiting for my flight. Plus, reception gave me a voucher for free breakfast at a local cafe. Overall I had a wonderful experience here and would undoubtedly stay again

Location and price were the reasons for choosing Hotel Ciao. Turned out to be a great choice. Directly across from the main Termni Station on the better side, we were in an excellent location for exploring the city. The room was a good size, clean and came with a fridge. Water and snacks were on the house and were replenished daily. The room was serviced daily even after we said it wasn't necessary. We were greeted by the owner upon arrival, not sure if we have experienced a more pleasant reception. Also, on that note, we had the pleasure of dealing with Ruby on numerous occasions who could run a clinic on customer service.

Honestly can’t believe this is a 1 star hotel. I’ve stayed in worse 3 & 4 star hotels!! The room was exceptionally clean and spacious and the hotel is located right beside the train station. The staff are amazing too! Very welcoming, helpful and knowledgeable about Rome and how to navigate about the place.

In the summer, it was hot. I requested to provide a space for changing clothes. They gladly provided it after check-out. It was really thankful.